Effective date: December 10, 2025
This Privacy Policy explains how Haevum Aesthetics Atelier (“Haevum,” “we,” “us”) collects, uses, discloses, and protects information when you visit haevum.com or interact with us online. Haevum is operated by Refine Medical Center PLLC (DBA Haevum Aesthetics Atelier). haevum.com
Contact us
Haevum Aesthetics Atelier
1310 Shermer Rd, Suite 200, Northbrook, IL 60062, United States haevum.com+1
Phone: +1 224-203-2414 haevum.com+1
Email: support@haevum.com haevum.com
1) What this policy covers
This policy applies to information collected through:
our website (haevum.com),
online forms (including “Book a Visit” and promotional forms), haevum.com+1
communications you have with us by email, phone, SMS/text, or social.
It does not necessarily cover information collected in-person during clinical services or through external patient/booking/records systems, which may have separate privacy notices.
2) Information we collect
A. Information you provide to us
Depending on how you interact with the site, we may collect:
Contact details (name, email address, phone number) haevum.com+1
Appointment/request details (what you’re interested in, how you heard about us, and other form fields you submit) haevum.com+1
Marketing preferences and consent, including consent checkboxes and opt-in language for email/text marketing haevum.com+2haevum.com+2
B. Information we collect automatically (analytics + device data)
When you visit the website, we (and our service providers) may automatically collect:
IP address (often approximate location), device identifiers
browser type, device type, operating system
pages viewed, time spent, clicks, referring/exit pages
cookie identifiers and similar tracking technologies
You told me you use analytics; this is where that data typically comes from.
C. Information from third parties
We may receive information about you from:
social platforms (if you interact with us there),
booking/appointment technology providers (when you book through integrated tools), including third-party booking flows connected to Haevum. Haevum
3) How we use your information
We use information to:
Provide and manage services (schedule appointments, respond to requests, provide customer support) haevum.com
Communicate with you about your inquiries, appointments, or requested information
Send promotional/marketing messages if you opt in (email/text), including automated messages where you’ve agreed haevum.com+1
Improve the website and user experience (analytics, troubleshooting, performance, and feature improvements)
Security and fraud prevention (protect the site and users)
Legal and compliance (enforce terms, comply with laws, resolve disputes)
4) Text messages and marketing communications
If you provide your phone number and consent, you may receive automated promotional and personalized marketing text messages and emails, and you understand consent is not required to purchase. Message/data rates may apply; message frequency varies. haevum.com+1
Opt-out: Reply STOP to cancel SMS (and HELP for help). haevum.com+1
You can also contact us at support@haevum.com. haevum.com
5) Cookies and tracking technologies
We use cookies and similar technologies to:
keep the site working (essential functions),
remember preferences,
understand site traffic and performance (analytics),
measure marketing effectiveness.
Your choices: You can control cookies through your browser settings. If you block cookies, parts of the site may not work properly.
6) How we share information
We may share information:
With service providers who help run our business (website hosting, analytics, form providers, spam prevention, customer communication tools, appointment/booking tools) Haevum
With marketing/communications providers (email/SMS delivery and management) consistent with your choices and consent haevum.com
For legal reasons if required by law, subpoena, court order, or to protect rights/safety
In a business transfer (merger, acquisition, or sale of assets), where permitted by law
We do not sell personal information in exchange for money. (If laws define “sale” broadly to include some types of ad/analytics sharing, you can contact us to opt out where applicable.)
7) Data retention
We keep information only as long as needed for the purposes described above, including:
8) Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No website can guarantee 100% security, so you use the site at your own risk.
9) Sensitive information / medical information notice
Please do not submit sensitive medical details (or anything you’d consider highly confidential) through general website forms unless explicitly requested and secured for that purpose. If you become a patient, health-related information may be handled through clinical workflows and systems that may be subject to separate notices and requirements.
10) Children’s privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us and we’ll address it.
11) Your privacy rights (United States)
Depending on where you live, you may have rights such as:
requesting access to the personal information we hold about you,
requesting correction or deletion,
opting out of certain marketing or certain types of data sharing,
limiting certain uses of sensitive information (where applicable).
To make a request, contact support@haevum.com. haevum.com
We may need to verify your identity before fulfilling a request.
12) Changes to this policy
We may update this Privacy Policy from time to time. The “Effective date” above shows when it last changed. Your continued use of the site means you accept the updated policy.
